Contact

All content is protected by intellectual property rights. Please note that the use of images, texts, or other components requires written authorization from @obrigadosnos to be published in other online or printed media.

The content is intended solely for personal use. Any other use, whether commercial or not, including storage in databases, publication, reproduction, and any form of commercial use, as well as distribution to third parties—whether in whole or in part, or in modified forms—without the copyright owner's consent, is strictly prohibited.

Contact Methods:

If you need assistance or have inquiries, you can also reach us through the following:

Email:  support@obrigadosnos.shop

SocialMedia: https://www.instagram.com/obrigados_nos/

https://www.tiktok.com/@obrigados_nos

Managed by KABARENTEXI UNIPESSOAL LDA NIF:516759620 Lisbon, Portugal.

The European Commission provides an online dispute resolution platform, which is available at the following link: [https://ec.europa.eu/consumers/odr/]. We are willing to participate in an out-of-court dispute resolution procedure before an arbitration body.

It is not necessary for you to identify yourself in order to access our websites. When a webpage is accessed, the web server automatically saves a file called a log file, which includes, for example, the name of the requested file, your IP address, the date and time of your access, the amount of data transmitted, and the accessing provider (access data), in order to document the visit.

The access data is analyzed solely for the purposes of ensuring the proper operation of the site and to enhance our services.

As part of our data processing on our behalf, our service providers provide hosting and display services for our website. The information and data collected from the designated forms on this website is processed on their servers unless otherwise specified in this privacy statement. Obrigados Nos' policy and terms of use describe how you can contact us to ask questions about our service providers.

Digital Items:

Once payment has been confirmed, the files will be available for download once the payment has been confirmed. It is important that you follow the following steps.

We recommend that you review all information about the item and ask any relevant questions before making a purchase in order to make an informed and clear decision.

Changes, cancellations, or returns are not accepted for items that are available for immediate download, so please be aware. If you encounter any problems with your order, please contact the seller as soon as possible.

Physical Items:

If you receive a damaged or defective physical item, you can request a refund or replacement within 8 days of delivery.

Please contact us at support@obrigadosnos.shop to inform us about the issue and provide photographs of the damaged item.

The buyer is responsible for the return shipping of the item, and it must be returned with all accessories intact.

We reserve the right to request the return of the damaged item before processing a refund or replacement.

Once approved, the refund will be processed according to the original payment terms. Please note that some payment methods may require additional time to process the funds.

If you have any further questions about our refund policy, feel free to contact our customer support team. We're here to assist you.

In our online store are processed with these partners: technical service providers, credit institutions, and payment service providers. For payment processing, we send necessary data to our payment service providers working on our behalf, to our assigned credit institutions, or to the selected payment service provider.

Payment service providers sometimes collect the necessary data themselves, such as on their own website or through technical integration. This is subject to the data protection statement of the payment service provider.

Contact us if you have any questions about our payment processing partners or the basis of our cooperation with them.

Optimising our payment processes and preventing fraud

Additionally, we will provide information to our service providers, including fraud prevention and payment process optimization (i.e., invoicing, processing disputed payments, or accounting support), which they can use, along with necessary information, to process the payment.

Digital Items:

Once payment has been confirmed, the files will be available for download immediately.

It is important that you follow the following steps.

We recommend that you review all information about the item and ask any relevant questions before making a purchase in order to make an informed and clear decision.

Changes, cancellations, or returns are not accepted for items that are available for immediate download, so please be aware.

If you encounter any problems with your order, please contact the seller as soon as possible.

Physical Items:

Once payment has been confirmed, your fragile physical items will be carefully packaged and shipped within 2-3 business days.

We offer free shipping on all physical orders, ensuring your items are delivered to you without any additional cost.

The estimated delivery time for physical items is 9 business days.

We use reliable shipping carriers to ensure the safe delivery of your items.

In the unlikely event of any damage during transit, please contact us immediately at support@obrigadosnos.shop for assistance. We may require photographic evidence of the damaged item to process a replacement or refund.

Please note that returns or exchanges are not permitted for fragile items due to the risk of damage in transit.

For added security, we recommend selecting a shipping option with tracking and insurance coverage.

If you have any questions or concerns regarding payments, feel free to reach out to our customer support team.

Digital Shipping Policy

Your item will be available for download with an instruction manual upon payment confirmation.

There is a single download allowed per purchase, valid for seven calendar days.

You can reach us at support@obrigadosnos.shop for assistance.

Please note that returns are not permitted due to the nature of the item.

After completing the transaction, you will receive an authenticity certificate via email that includes the unique item number. For your protection, our files are limited and numbered.

Physical Shipping Policy

Your fragile physical items will be carefully packaged and shipped within 2-3 business days of payment confirmation.

We offer free shipping on all physical orders, ensuring your items are delivered to you without any additional cost.

The estimated delivery time for physical items is 9 business days.

We use reliable shipping carriers to ensure the safe delivery of your items.

In the unlikely event of any damage during transit, please contact us immediately at support@obrigadosnos.shop for assistance. We may require photographic evidence of the damaged item to process a replacement or refund.

Please note that returns or exchanges are not permitted for fragile items due to the risk of damage in transit.

For added security, we recommend selecting a shipping option with tracking and insurance coverage.

If you have any questions or concerns regarding shipping, feel free to reach out to our customer support team.